Master the art of tuning into what people really need within minutes of meeting them. This interactive session teaches you how to decode verbal and non-verbal cues, identify the gap between what someone says they want and what they actually need, and pivot conversations accordingly. Whether you’re in a consultation, mentoring session, or impromptu hallway chat, you’ll learn techniques to quickly build rapport, ask the right questions, and create meaningful dialogue that addresses real challenges—not just surface requests.